Your Satisfaction, Our Guarantee

At CyberRak, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return a product, here's how our refund policy works:

Processing Returns

- Timeframe: You may return most items within 30 days of receipt for a refund.

- Condition: Items must be returned in their original condition and packaging.

- Start a Return: Contact our support team to initiate the return process.

Damaged or Defective Items

- Reporting: Immediately report any damages or defects upon delivery to facilitate a quick resolution.

- Return or Exchange: Damaged or defective items are eligible for return or exchange within 10 days of delivery.

Refunds

- Processing Time: Refunds are processed within a certain number of business days after the returned item is received and inspected.

- Refund Method: Refunds will be credited back to the original payment method.

- Shipping Charges: Original shipping charges, if any, are non-refundable.

- Refund Fees: Refunds may be subject to a 3% processing fee.

Exceptions

Certain types of items may be exempt from returns or subject to specific conditions. Please see our detailed return policy for more information.

Questions?

Our customer service team is here to help with any questions or concerns about your return.

Please note that this policy may be updated from time to time, and the use of our services constitutes acceptance of this policy.